We are exited to announce that VoxVM is going to be completely merged into the NodeSpace brand in January 2023. VoxVM customers can learn more about this transition at https://voxvm.com/transition.
Back in February, we announced that we were transitioning TAC over to this support portal. We have completed the transition and we are now exclusively working out of our new Support Portal. Our old TAC site is now redirecting here. We appreciate your patience during this transition. Unfortunately, all previous tickets are no longer available.
We are currently investigating network instability that occurred between the hours of approximately 12:35 am EDT to 02:35 am EDT in our Lenoir, North Carolina data center. There was no scheduled maintenance and we are currently reviewing the situation with our on-site NOC team. We will provide a Root Cause Analysis (RCA) for this incident as soon as it is available. Main incident for reference: INC274461 (https://nodespace.freshstatus.io/incident/274461)
From July 15 through July 18, Xinsto will be migrating backoffice servers around on our infrastructure. This maintenance is going to cause some extended outages of certain services, mostly affecting our team members but some experiences may be unavailable for customers. Our phone system will be mostly unvailable all weekend and potentially into the week. Please keep in mind that phone support is only for our priority customers who have our alternative temporary phone numbers for support. Our...
In order to better serve our customers, we are going to be migrating our Unifi Controller servers (now called Unifi Network Application) to new URLs and IP addresses in the next few weeks. This will be a rolling migration and affected customers will be informed of their migration date as well as the new URLs and IPs of their respective controller. This change is being done as we change capacity around in our network and data centers to allow for additional capacity and growth. Thank you!
We will be upgrading Unifi Network Controller to version 7.1.61 across client sites within the next day according to customer maintenance schedules.
This is a maintenance notification that tonight, Thursday, March 3, 2022, we will be rolling out firmware upgrades of wireless access points across our managed UniFi customer sites. Maintenance notifications were sent to customers with their assigned upgrade time. If there are any issues, please contact support.
We'd like to welcome you to the new Xinsto Support Site! This site will be replacing our older TAC portal. Most of the functionality is sill the same. Our older TAC portal will still remain online for the time being as we port over knowledge, news, and other important items. As we transition more into focusing solely on web hosting services, the old TAC portal will be slowly retired. This site is also not for web hosting support, but rather for company-wide issues. For example, reporting...
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